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Retentions Administrator

Company MotoVantage
Reference # RETADM01
Published 07/11/2019
Contract Type Permanent
Salary Market Related
Location Randburg, Gauteng, South Africa
Introduction
MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement.
We are seeking to recruit a Retentions Administrator.
Job Functions Administration
Industries Admin, Office & Support,Insurance
Specification
Role Output
•Retentions:
Make outbound customer retention calls
Consult with and research customer concerns
Allocating reasons and processing cancellations if retention is unsuccessful.
Delegating, managing and handling queries within set turn-around times.
Constant follow-up and contact with clients.
Reporting
•Cancellation Processing:
Examining cancellation requests and documents received to ensure accurate data.
Accurate handling and completion of cancellation, refunds and reports on a daily basis and within set turn-around times.
Uploading of all relevant Cancellation Documents onto the processing system.
Daily, Weekly and Monthly Reporting
•Control of the Cancellation Query Process:
Handling of all internal and external queries within the set turn-around time.
Keeping record of all queries received and relevant turn-around times.
•Other duties as assigned

Other
Capacity for listening, dealing and confrontation, and overcoming objections.
The candidate must have a tendency towards good time keeping and punctuality.
Effective communication skills both orally and written will not be compromised.
Effective self-management of annual and other leave,
Effective self-management of telephone and e-mail usage
Meticulous attention to detail, accuracy and quality of work delivered.
Requirements
Minimum Requirements:
Matric
Fully Computer Literate
Customer centric mentality (1 – 2 years call centre experience)
Experience in the insurance industry will be an advantage
Knowledge of the legislation that monitors this industry
Understanding of reports and stats
Advanced skills in Microsoft Excel
Microsoft Outlook
Job Closing Date 14/11/2019
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Last Updated: 12-9-2019 [19.09.05.00]
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